What Customer Management Software does for a software development company
Customer management software tracks repeat customers, their purchase history, contact details and preferences in one central database. For a software development company, the value shows up exactly where the work is hardest.
Software development companies track projects, development progress, testing and deployment. Software development margins are very strong on custom solutions.
Clients expect quality code, security, scalability and responsive support. Veira handles that as part of the same sale, so compliance is not a separate evening job.
Software Development Companies run differently, and the software should too
A generic till misses the details that decide whether a software development company makes money. These are the ones that matter:
- 1
The daily reality
Project timeline and scope management. Customer Management Software built for a software development company turns that into a number you can act on, and you also see every customer's full history: what they bought, when they paid, their preferences and contact details.
- 2
Where the margin leaks
Development and testing phases. Customer Management Software built for a software development company turns that into a number you can act on, and you also track loyalty and repeat customers to reward them with discounts or priority service.
- 3
What slows the counter
Client communication and change requests. Customer Management Software built for a software development company turns that into a number you can act on, and you also segment customers by purchase pattern to target promotions to the right people.
- 4
What buyers expect
Deployment and support. Customer Management Software built for a software development company turns that into a number you can act on, and you also send automated birthday or anniversary reminders to keep customers coming back.
What to look for in Customer Management Software for a software development company
- Mobile-first customer lookup (no staff training required). This matters for a software development company because of project timeline and scope management.
- Offline customer database so lookups work during outages. This matters for a software development company because of development and testing phases.
- Built-in loyalty points or punch card system. This matters for a software development company because of client communication and change requests.
- Simple customer segmentation and targeted promotions. This matters for a software development company because of deployment and support.
A notebook and a basic till, or Veira
| Notebook or basic till | Veira | |
|---|---|---|
| Counting stock | By hand, rarely matches the shelf | Live by item, branch and value |
| M-Pesa at the counter | Checked on a separate phone | Matched to each sale automatically |
| eTIMS invoices | Typed in later, if at all | Filed on every sale, even offline |
| Knowing your numbers | A monthly guess | Live margin and takings on your phone |
A real software development company example
A Nairobi software company with 8 active projects cannot track development progress, testing or deployment status.
- Project timeline and scope management.
- Development and testing phases.
- Client communication and change requests.
- See every customer's full history: what they bought, when they paid, their preferences and contact details.
- Track loyalty and repeat customers to reward them with discounts or priority service.
- Segment customers by purchase pattern to target promotions to the right people.
Every sale on Veira files a compliant KRA eTIMS invoice, online or offline. Clients expect quality code, security, scalability and responsive support.
Customer management software tracks repeat customers, their purchase history, contact details and preferences in one central database. Here is what that looks like with Veira:
- See every customer's full history: what they bought, when they paid, their preferences and contact details
- Track loyalty and repeat customers to reward them with discounts or priority service
- Segment customers by purchase pattern to target promotions to the right people
- Send automated birthday or anniversary reminders to keep customers coming back
Frequently asked questions
Is Customer Management Software hard to set up for a software development company?
Does it keep working offline?
Does it handle M-Pesa for a software development company?
Is it KRA eTIMS compliant?
How much does Customer Management Software cost for a software development company in Kenya?
Can it run more than one software development company?
Based on KRA eTIMS regulations and interviews with 5,000+ Kenyan businesses
Whether you run one software development company or several across Kenya, Veira gives you customer management that fits the trade instead of fighting it. Book a free demo and see it work with your own custom software development.