What POS Software does for a business process outsourcing
A POS rings up each sale, takes M-Pesa and cash, prints a receipt and updates stock in one step. For a business process outsourcing, the value shows up exactly where the work is hardest.
A BPO provider tracks client projects, staff workload, document volumes and quality metrics. BPO margins depend on labor costs, process efficiency and client rates.
Data security compliance and client confidentiality agreements are critical. Veira handles that as part of the same sale, so compliance is not a separate evening job.
Business Process Outsourcing Services run differently, and the software should too
A generic till misses the details that decide whether a business process outsourcing makes money. These are the ones that matter:
- 1
The daily reality
Managing workload across clients and staff. POS Software built for a business process outsourcing turns that into a number you can act on, and you also sell in seconds on a phone, tablet or the free Veira terminal.
- 2
Where the margin leaks
Maintaining data security and confidentiality. POS Software built for a business process outsourcing turns that into a number you can act on, and you also take Buy Goods, Paybill and Pochi la Biashara payments at the till.
- 3
What slows the counter
Tracking work completion and quality. POS Software built for a business process outsourcing turns that into a number you can act on, and you also keep selling offline and sync the moment the network returns.
- 4
What buyers expect
Billing and payment collection per client. POS Software built for a business process outsourcing turns that into a number you can act on, and you also file a compliant eTIMS invoice on every sale automatically.
What to look for in POS Software for a business process outsourcing
- Offline mode that keeps the queue moving during outages. This matters for a business process outsourcing because of managing workload across clients and staff.
- M-Pesa built in so payments reconcile themselves. This matters for a business process outsourcing because of maintaining data security and confidentiality.
- eTIMS filing included, not a paid add on. This matters for a business process outsourcing because of tracking work completion and quality.
- Live reports you can open from your phone. This matters for a business process outsourcing because of billing and payment collection per client.
A notebook and a basic till, or Veira
| Notebook or basic till | Veira | |
|---|---|---|
| Counting stock | By hand, rarely matches the shelf | Live by item, branch and value |
| M-Pesa at the counter | Checked on a separate phone | Matched to each sale automatically |
| eTIMS invoices | Typed in later, if at all | Filed on every sale, even offline |
| Knowing your numbers | A monthly guess | Live margin and takings on your phone |
A real business process outsourcing example
A Nairobi BPO with 50 staff handling 10 clients cannot track which staff worked on which client, how much work was completed or if the client was billed.
- Managing workload across clients and staff.
- Maintaining data security and confidentiality.
- Tracking work completion and quality.
- Sell in seconds on a phone, tablet or the free Veira terminal.
- Take Buy Goods, Paybill and Pochi la Biashara payments at the till.
- Keep selling offline and sync the moment the network returns.
Every sale on Veira files a compliant KRA eTIMS invoice, online or offline. Data security compliance and client confidentiality agreements are critical.
A POS rings up each sale, takes M-Pesa and cash, prints a receipt and updates stock in one step. Here is what that looks like with Veira:
- Sell in seconds on a phone, tablet or the free Veira terminal
- Take Buy Goods, Paybill and Pochi la Biashara payments at the till
- Keep selling offline and sync the moment the network returns
- File a compliant eTIMS invoice on every sale automatically
Related questions
Frequently asked questions
Is POS Software hard to set up for a business process outsourcing?
Does it keep working offline?
Does it handle M-Pesa for a business process outsourcing?
Is it KRA eTIMS compliant?
How much does POS Software cost for a business process outsourcing in Kenya?
Can it run more than one business process outsourcing?
Based on KRA eTIMS regulations and interviews with 5,000+ Kenyan businesses
Whether you run one business process outsourcing or several across Kenya, Veira gives you point of sale that fits the trade instead of fighting it. Book a free demo and see it work with your own data entry and processing.