What M-Pesa Payments and Reconciliation does for a business process outsourcing
It links every Buy Goods, Paybill and Pochi payment to the matching sale, so the till balances itself. For a business process outsourcing, the value shows up exactly where the work is hardest.
A BPO provider tracks client projects, staff workload, document volumes and quality metrics. BPO margins depend on labor costs, process efficiency and client rates.
Data security compliance and client confidentiality agreements are critical. Veira handles that as part of the same sale, so compliance is not a separate evening job.
Business Process Outsourcing Services run differently, and the software should too
A generic till misses the details that decide whether a business process outsourcing makes money. These are the ones that matter:
- 1
The daily reality
Managing workload across clients and staff. M-Pesa Payments and Reconciliation built for a business process outsourcing turns that into a number you can act on, and you also accept Buy Goods, Paybill and Pochi la Biashara in one place.
- 2
Where the margin leaks
Maintaining data security and confidentiality. M-Pesa Payments and Reconciliation built for a business process outsourcing turns that into a number you can act on, and you also match every M-Pesa payment to its sale automatically.
- 3
What slows the counter
Tracking work completion and quality. M-Pesa Payments and Reconciliation built for a business process outsourcing turns that into a number you can act on, and you also close the day without chasing missing payments.
- 4
What buyers expect
Billing and payment collection per client. M-Pesa Payments and Reconciliation built for a business process outsourcing turns that into a number you can act on, and you also see takings by cashier, shift and branch.
What to look for in M-Pesa Payments and Reconciliation for a business process outsourcing
- Automatic matching of payments to sales. This matters for a business process outsourcing because of managing workload across clients and staff.
- Support for Till, Paybill and Pochi la Biashara. This matters for a business process outsourcing because of maintaining data security and confidentiality.
- Per cashier and per shift reconciliation. This matters for a business process outsourcing because of tracking work completion and quality.
- A clear daily variance report. This matters for a business process outsourcing because of billing and payment collection per client.
A notebook and a basic till, or Veira
| Notebook or basic till | Veira | |
|---|---|---|
| Counting stock | By hand, rarely matches the shelf | Live by item, branch and value |
| M-Pesa at the counter | Checked on a separate phone | Matched to each sale automatically |
| eTIMS invoices | Typed in later, if at all | Filed on every sale, even offline |
| Knowing your numbers | A monthly guess | Live margin and takings on your phone |
A real business process outsourcing example
A Nairobi BPO with 50 staff handling 10 clients cannot track which staff worked on which client, how much work was completed or if the client was billed.
- Managing workload across clients and staff.
- Maintaining data security and confidentiality.
- Tracking work completion and quality.
- Accept Buy Goods, Paybill and Pochi la Biashara in one place.
- Match every M-Pesa payment to its sale automatically.
- Close the day without chasing missing payments.
Every sale on Veira files a compliant KRA eTIMS invoice, online or offline. Data security compliance and client confidentiality agreements are critical.
It links every Buy Goods, Paybill and Pochi payment to the matching sale, so the till balances itself. Here is what that looks like with Veira:
- Accept Buy Goods, Paybill and Pochi la Biashara in one place
- Match every M-Pesa payment to its sale automatically
- Close the day without chasing missing payments
- See takings by cashier, shift and branch
Related questions
Frequently asked questions
Is M-Pesa Payments and Reconciliation hard to set up for a business process outsourcing?
Does it keep working offline?
Does it handle M-Pesa for a business process outsourcing?
Is it KRA eTIMS compliant?
How much does M-Pesa Payments and Reconciliation cost for a business process outsourcing in Kenya?
Can it run more than one business process outsourcing?
Based on KRA eTIMS regulations and interviews with 5,000+ Kenyan businesses
Whether you run one business process outsourcing or several across Kenya, Veira gives you M-Pesa payments that fits the trade instead of fighting it. Book a free demo and see it work with your own data entry and processing.