What Customer Management Software does for a delivery service
Customer management software tracks repeat customers, their purchase history, contact details and preferences in one central database. For a delivery service, the value shows up exactly where the work is hardest.
A delivery service tracks active shipments by location, status and delivery date. Delivery margins come from per-shipment fees and distance charges minus fuel and driver costs.
Senders and recipients need compliant receipts and tracking information for valuable shipments. Veira handles that as part of the same sale, so compliance is not a separate evening job.
Delivery Services run differently, and the software should too
A generic till misses the details that decide whether a delivery service makes money. These are the ones that matter:
- 1
The daily reality
Parcel tracking and delivery confirmation. Customer Management Software built for a delivery service turns that into a number you can act on, and you also see every customer's full history: what they bought, when they paid, their preferences and contact details.
- 2
Where the margin leaks
Driver route optimization. Customer Management Software built for a delivery service turns that into a number you can act on, and you also track loyalty and repeat customers to reward them with discounts or priority service.
- 3
What slows the counter
Customer complaints and damage claims. Customer Management Software built for a delivery service turns that into a number you can act on, and you also segment customers by purchase pattern to target promotions to the right people.
- 4
What buyers expect
Payment collection and reconciliation. Customer Management Software built for a delivery service turns that into a number you can act on, and you also send automated birthday or anniversary reminders to keep customers coming back.
What to look for in Customer Management Software for a delivery service
- Mobile-first customer lookup (no staff training required). This matters for a delivery service because of parcel tracking and delivery confirmation.
- Offline customer database so lookups work during outages. This matters for a delivery service because of driver route optimization.
- Built-in loyalty points or punch card system. This matters for a delivery service because of customer complaints and damage claims.
- Simple customer segmentation and targeted promotions. This matters for a delivery service because of payment collection and reconciliation.
A notebook and a basic till, or Veira
| Notebook or basic till | Veira | |
|---|---|---|
| Counting stock | By hand, rarely matches the shelf | Live by item, branch and value |
| M-Pesa at the counter | Checked on a separate phone | Matched to each sale automatically |
| eTIMS invoices | Typed in later, if at all | Filed on every sale, even offline |
| Knowing your numbers | A monthly guess | Live margin and takings on your phone |
A real delivery service example
A Nairobi delivery service handling 500 shipments daily cannot track which are on-route, delivered or failed.
- Parcel tracking and delivery confirmation.
- Driver route optimization.
- Customer complaints and damage claims.
- See every customer's full history: what they bought, when they paid, their preferences and contact details.
- Track loyalty and repeat customers to reward them with discounts or priority service.
- Segment customers by purchase pattern to target promotions to the right people.
Every sale on Veira files a compliant KRA eTIMS invoice, online or offline. Senders and recipients need compliant receipts and tracking information for valuable shipments.
Customer management software tracks repeat customers, their purchase history, contact details and preferences in one central database. Here is what that looks like with Veira:
- See every customer's full history: what they bought, when they paid, their preferences and contact details
- Track loyalty and repeat customers to reward them with discounts or priority service
- Segment customers by purchase pattern to target promotions to the right people
- Send automated birthday or anniversary reminders to keep customers coming back
Frequently asked questions
Is Customer Management Software hard to set up for a delivery service?
Does it keep working offline?
Does it handle M-Pesa for a delivery service?
Is it KRA eTIMS compliant?
How much does Customer Management Software cost for a delivery service in Kenya?
Can it run more than one delivery service?
Based on KRA eTIMS regulations and interviews with 5,000+ Kenyan businesses
Whether you run one delivery service or several across Kenya, Veira gives you customer management that fits the trade instead of fighting it. Book a free demo and see it work with your own same day local delivery.