What Customer Management Software does for a hr & recruitment consulting
Customer management software tracks repeat customers, their purchase history, contact details and preferences in one central database. For a hr & recruitment consulting, the value shows up exactly where the work is hardest.
An HR firm tracks job openings, candidates, placements, training schedules and payroll data. HR service margins are strong on recruitment and consulting fees.
Employment law compliance and NSSF/NHIF deductions require accurate records. Veira handles that as part of the same sale, so compliance is not a separate evening job.
HR & Recruitment Consulting Services run differently, and the software should too
A generic till misses the details that decide whether a hr & recruitment consulting makes money. These are the ones that matter:
- 1
The daily reality
Managing job postings and applicant tracking. Customer Management Software built for a hr & recruitment consulting turns that into a number you can act on, and you also see every customer's full history: what they bought, when they paid, their preferences and contact details.
- 2
Where the margin leaks
Matching candidates to job requirements. Customer Management Software built for a hr & recruitment consulting turns that into a number you can act on, and you also track loyalty and repeat customers to reward them with discounts or priority service.
- 3
What slows the counter
Tracking placements and client satisfaction. Customer Management Software built for a hr & recruitment consulting turns that into a number you can act on, and you also segment customers by purchase pattern to target promotions to the right people.
- 4
What buyers expect
Payroll data for multiple clients. Customer Management Software built for a hr & recruitment consulting turns that into a number you can act on, and you also send automated birthday or anniversary reminders to keep customers coming back.
What to look for in Customer Management Software for a hr & recruitment consulting
- Mobile-first customer lookup (no staff training required). This matters for a hr & recruitment consulting because of managing job postings and applicant tracking.
- Offline customer database so lookups work during outages. This matters for a hr & recruitment consulting because of matching candidates to job requirements.
- Built-in loyalty points or punch card system. This matters for a hr & recruitment consulting because of tracking placements and client satisfaction.
- Simple customer segmentation and targeted promotions. This matters for a hr & recruitment consulting because of payroll data for multiple clients.
A notebook and a basic till, or Veira
| Notebook or basic till | Veira | |
|---|---|---|
| Counting stock | By hand, rarely matches the shelf | Live by item, branch and value |
| M-Pesa at the counter | Checked on a separate phone | Matched to each sale automatically |
| eTIMS invoices | Typed in later, if at all | Filed on every sale, even offline |
| Knowing your numbers | A monthly guess | Live margin and takings on your phone |
A real hr & recruitment consulting example
A Nairobi HR firm with 200 active candidates cannot track which candidates are matched to which jobs or which placements succeeded.
- Managing job postings and applicant tracking.
- Matching candidates to job requirements.
- Tracking placements and client satisfaction.
- See every customer's full history: what they bought, when they paid, their preferences and contact details.
- Track loyalty and repeat customers to reward them with discounts or priority service.
- Segment customers by purchase pattern to target promotions to the right people.
Every sale on Veira files a compliant KRA eTIMS invoice, online or offline. Employment law compliance and NSSF/NHIF deductions require accurate records.
Customer management software tracks repeat customers, their purchase history, contact details and preferences in one central database. Here is what that looks like with Veira:
- See every customer's full history: what they bought, when they paid, their preferences and contact details
- Track loyalty and repeat customers to reward them with discounts or priority service
- Segment customers by purchase pattern to target promotions to the right people
- Send automated birthday or anniversary reminders to keep customers coming back
Frequently asked questions
Is Customer Management Software hard to set up for a hr & recruitment consulting?
Does it keep working offline?
Does it handle M-Pesa for a hr & recruitment consulting?
Is it KRA eTIMS compliant?
How much does Customer Management Software cost for a hr & recruitment consulting in Kenya?
Can it run more than one hr & recruitment consulting?
Based on KRA eTIMS regulations and interviews with 5,000+ Kenyan businesses
Whether you run one hr & recruitment consulting or several across Kenya, Veira gives you customer management that fits the trade instead of fighting it. Book a free demo and see it work with your own recruitment and job placement.