What iTax is and how login works
iTax is KRA's online tax portal. You use it to file income tax, VAT and PAYE returns, generate e-slips to pay tax, register for obligations, and manage your account. Your identity on iTax is your KRA PIN, paired with an iTax password you set.
iTax is separate from the eTIMS portal (etims.kra.go.ke). They share your KRA PIN but have different passwords and different purposes: iTax for returns and payments, eTIMS for issuing tax invoices. Confusing the two is a frequent reason a login appears to fail.
Keeping your contact details current on your KRA profile matters, because password resets are sent there. An out-of-date email or phone is the most common reason people get locked out of iTax.
How to log in to iTax, step by step
Use these steps to access your iTax account.
- 1
Step 1: Go to itax.kra.go.ke
Type the address yourself or use a bookmark; do not follow iTax links from messages. The page loads over https.
- 2
Step 2: Enter your KRA PIN
Enter your PIN exactly as issued, with no spaces. This is the same PIN across all KRA services.
- 3
Step 3: Enter your iTax password
Type your iTax password (not your eTIMS password). Enter it carefully; repeated wrong attempts can lock the account temporarily.
- 4
Step 4: Solve the security stamp
iTax shows a simple arithmetic security stamp (for example, what is 3 + 4). Enter the answer to continue.
- 5
Step 5: Reach your dashboard
Once in, you can file returns, generate payment slips, view your ledger, and manage obligations from the iTax menu.
When iTax login fails
Forgotten password
Use the Forgot Password link. The reset goes to the email on your KRA profile, so make sure it is current. Set a new iTax password and try again.
Wrong PIN or spaces
Enter the PIN exactly with no spaces. If it is rejected, confirm you are using the correct KRA PIN issued to you.
Locked account
Too many failed attempts locks the account temporarily. Wait and retry, or reset the password. Persistent lockouts may need KRA support.
Outdated contact details
If reset emails never arrive, your KRA profile email may be outdated. You may need to update it via KRA support before you can reset.
Confusing iTax with eTIMS
iTax and eTIMS use the same PIN but different passwords. Trying your eTIMS password on iTax (or vice versa) is a common cause of failed logins.
A taxpayer regains access before the deadline
A taxpayer in Nairobi tried to log in to iTax to file before 30 June and could not, repeated attempts failed and he feared a penalty.
The problem was a forgotten password and an old email on his profile. He updated his contact details with KRA, reset the iTax password, and logged in successfully, separate from his eTIMS password, which he had been confusing it with.
He filed comfortably before the deadline. The lesson: sort your login well before the deadline, and keep your contact details current so resets work.
Trading without eTIMS-compliant tax invoices risks KRA penalties, blocked VAT input claims for your customers, and receipts a business buyer cannot expense.
Veira signs every sale to KRA eTIMS automatically, so each receipt is compliant the moment it prints, with no separate device to reconcile.
How Veira connects to KRA
You use iTax to file returns and eTIMS to issue invoices. Veira connects to eTIMS directly as a KRA-certified integrator, so your sales issue compliant invoices automatically without you logging in to the eTIMS portal for each one. When it is time to file on iTax, your VAT and payroll figures are already reconciled and ready.
So Veira does not replace your iTax login, it makes the figures behind your returns accurate and ready, so the time you spend logged in to iTax is short, from KES 2,999 a month.
Frequently asked questions
What is the KRA iTax login URL?
What password do I use for iTax?
Why can I not log in to iTax?
How do I reset my iTax password?
Is iTax the same as eTIMS?
What is the security stamp on iTax?
iTax login is straightforward once you know the URL is itax.kra.go.ke and that it uses your KRA PIN with an iTax password separate from eTIMS. Keep your contact details current so resets work. And let Veira keep your return figures reconciled so your time on iTax is short, from KES 2,999 a month. Book a free demo.