Running your shop day to day

What do I do if the cash does not match the system at closing?

Updated June 2026

Short answer

Start from the system figure, which is reliable because each sale ties to a cashier and shift and M-Pesa is matched to the sale. Then look at where a real gap could come from: an unrecorded cash sale, a wrong-change error, or a void or discount pattern on one login. Veira makes those traceable rather than a mystery.

More detail

A mismatch is information, not just a headache. Because the system separates sales by cashier and shift, you can narrow a shortfall to a person, a time and often a cause.

Check the obvious first, change errors and unrecorded cash, then the flags: unusual voids, discounts or refunds on a login. That turns a vague loss into a specific question you can ask.

Related questions

How do I find where the gap is?
The system separates sales by cashier and shift and flags unusual voids or discounts, so you can narrow a shortfall to a person and time rather than guessing.
Is the system figure reliable?
Yes. Each sale ties to a cashier and M-Pesa is matched to the sale, so the system total is a trustworthy figure to count against.

Veira gives Kenyan shops one calm app for selling, M-Pesa, KRA eTIMS and stock, with a terminal included on annual billing. Book a demo and see it set up for your trade.

Need help, or want to talk it through first? Chat with us on WhatsApp

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