More detail
Returns and corrections are normal in retail. The credit note exists so these are recorded transparently rather than handled off the books.
Because the credit note links to the original invoice, the net position stays accurate for both your records and KRA. Make sure staff know how to raise one so a refund or return is not left as an untracked cash adjustment.
Free tools for this
Related questions
When do I use a credit note?
For returns, refunds or correcting an invoice that was already issued. It reverses or reduces the original in a way that is reported to KRA.
Does the credit note link to the original invoice?
Yes. It is raised against the original so the adjustment is traceable and the net figures stay accurate.
Veira gives Kenyan shops one calm app for selling, M-Pesa, KRA eTIMS and stock, with a free terminal. Book a demo and see it set up for your trade.