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KRA eTIMS and ETR

What is the correct KRA eTIMS portal address and what if it will not load?

Updated June 2026

Short answer

The eTIMS portal is reached through KRA’s official domain (kra.go.ke and its eTIMS section). Always type the address yourself or use a saved KRA bookmark rather than following a link from an SMS or email, because tax-portal lookalikes are a common scam. If the page will not load, it is usually your connection or a temporary KRA outage, not a wrong address.

More detail

Safety first: reach the portal only through KRA’s own official site, and be wary of any link that arrives by text or email claiming to be eTIMS, since fake KRA pages are used to steal PINs and passwords. When in doubt, go to the official KRA website directly and find eTIMS from there.

If the genuine portal will not open, check that other websites load on the same connection. If they do and the KRA page still will not, the service may be briefly down or under load, in which case waiting and retrying is the fix. A business set up on an eTIMS-ready point of sale like Veira keeps issuing invoices through the app and is not dependent on the portal loading for every sale.

Free tools for this
eTIMS Readiness Checker for Kenyan Businesses

Related questions

How do I reach the eTIMS portal safely?
Type KRA’s official address yourself or use a saved bookmark. Do not follow eTIMS links from SMS or email, as lookalike tax pages are a known scam.
The eTIMS page will not load, why?
Usually your connection or a brief KRA outage rather than a wrong address. Check other sites load, then wait and retry.
Do I need the portal open to keep selling?
No. On an eTIMS-ready system like Veira you issue invoices through the app, so a portal that is slow to load does not stop your sales.

Veira gives Kenyan shops one calm app for selling, M-Pesa, KRA eTIMS and stock, with a free terminal. Book a demo and see it set up for your trade.

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Solution
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Terms explained
eTIMS (Electronic Tax Invoice Management System)

More KRA eTIMS and ETR questions

Can eTIMS work without internet?What happens if eTIMS is down?Do I need eTIMS if I am not VAT registered?Is ETR still mandatory in Kenya?How long does eTIMS registration take?Can I use eTIMS on my phone?