More detail
A major point of eTIMS is that it moved invoicing onto software you can set up remotely, instead of buying and configuring a standalone device through an approved supplier.
If any step still needs KRA contact, that is best confirmed at the time. Using a system that comes eTIMS ready reduces how much of the technical setup you handle yourself.
Related questions
Do I still need to buy an ETR machine?
Can software set it up for me?
Veira gives Kenyan shops one calm app for selling, M-Pesa, KRA eTIMS and stock, with a free terminal. Book a demo and see it set up for your trade.