Billing, plans and contracts

What happens to the free Veira terminal if I cancel?

Updated June 2026

Short answer

The terminal comes free with a plan rather than as a purchase, so what happens to the device if you stop your plan is a commercial detail worth confirming directly. Ask the team how the hardware is handled on cancellation before you sign up, so there are no surprises.

More detail

Because the hardware is bundled with the subscription instead of sold to you outright, the terms around returning or keeping it on cancellation are part of the agreement, not something to assume.

This is exactly the kind of detail to get in writing up front. Ask the team plainly so you know where you stand if your circumstances change.

Related questions

Do I own the terminal?
The terminal is provided with your plan. Whether you keep it after cancelling is a term to confirm with the team rather than assume.
Is there a deposit on the hardware?
Confirm any deposit or hardware terms with the team when you sign up, since these are commercial details that can change.

Veira gives Kenyan shops one calm app for selling, M-Pesa, KRA eTIMS and stock, with a free terminal. Book a demo and see it set up for your trade.

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