More detail
Credit is a relationship tool: it keeps loyal customers coming back. It only works if it stays organised, because forgotten or unrecorded credit is how shops lose money without noticing.
Practical habits help more than any single tool: record it immediately, agree a clear limit and a date to settle, and review the list weekly so small debts get chased before they grow.
Related questions
Should I give credit at all?
Credit can build loyalty, but only with limits and records. Decide a maximum per customer and stick to it so goodwill does not become a loss.
How do I chase money owed politely?
Agree a settle-by date up front and review your credit list weekly, so a friendly reminder comes early rather than after the debt has grown.
Veira gives Kenyan shops one calm app for selling, M-Pesa, KRA eTIMS and stock, with a free terminal. Book a demo and see it set up for your trade.