Running your shop day to day

How do I void or cancel a sale on Veira?

Updated June 2026

Short answer

Void the sale from the till, and the action is recorded against the cashier and shift. Voids are a normal correction, but because they are tracked, a run of unusual voids on one login surfaces as a flag, so mistakes get fixed without opening a hole for shrinkage.

More detail

Every shop needs a way to undo a mis-rung sale. The risk is when voids become a habit that hides missing cash.

Tracking voids per cashier keeps the correction available while keeping it honest. The system watches for unusual patterns so you can look where it matters rather than suspecting the whole team.

Related questions

Are voids recorded?
Yes. Each void ties to the cashier and shift, so corrections stay available while unusual patterns get flagged.
What happens to the KRA invoice on a void?
Confirm the exact eTIMS credit-note behaviour with the Veira team, as that determines how a voided, already-filed sale is corrected with KRA.

Veira gives Kenyan shops one calm app for selling, M-Pesa, KRA eTIMS and stock, with a free terminal. Book a demo and see it set up for your trade.

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