More detail
A handwritten note is not a compliant invoice. Issuing a proper receipt from the POS means the customer has a valid record and you have met the eTIMS requirement in the same action.
The free terminal prints on the spot, which matters for customers who still want paper, while the underlying invoice is the one KRA recognises.
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Related questions
Is the receipt KRA-compliant?
Yes. The sale files to eTIMS, so the receipt is a valid, compliant invoice, not just a paper slip.
Can I send a digital receipt?
The terminal prints on the spot, and receipts can be shared digitally for customers who prefer that.
Veira gives Kenyan shops one calm app for selling, M-Pesa, KRA eTIMS and stock, with a free terminal. Book a demo and see it set up for your trade.